:root{--cy-primary: #4f46e5;--cy-primary-rgb: 79, 70, 229;--cy-bg: #f5f7fb;--cy-glass: rgba(255, 255, 255, .65);--cy-glass-strong: rgba(255, 255, 255, .85);--cy-border: rgba(0, 0, 0, .08);--cy-text: #1f2937;--cy-text-muted: #6b7280;--cy-success: #22c55e;--cy-warning: #f59e0b;--cy-danger: #ef4444;--cy-radius: 14px}*{box-sizing:border-box}html,body,#app{margin:0;padding:0;height:100%;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;background:var(--cy-bg);color:var(--cy-text);font-size:14px;-webkit-font-smoothing:antialiased}button{font-family:inherit;cursor:pointer;border:none;border-radius:16px;padding:6px 14px;background:#0000000d;color:var(--cy-text);font-size:13px;transition:all .15s ease}button:hover{background:#0000001a}button.primary{background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff}button.primary:hover{filter:brightness(1.05)}button.danger{background:#ef444426;color:#b91c1c}button.ghost{background:transparent}button:disabled{opacity:.5;cursor:not-allowed}input,textarea,select{font-family:inherit;font-size:14px;padding:8px 12px;border:1px solid var(--cy-border);border-radius:10px;outline:none;background:#ffffffb3;color:var(--cy-text);width:100%}input:focus,textarea:focus,select:focus{border-color:var(--cy-primary)}.glass-card{background:var(--cy-glass);backdrop-filter:blur(16px) saturate(180%);-webkit-backdrop-filter:blur(16px) saturate(180%);border:1px solid var(--cy-border);border-radius:var(--cy-radius);box-shadow:0 4px 24px #0000000f}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--cy-text-muted)}.status-dot.online{background:var(--cy-success)}.status-dot.offline{background:var(--cy-text-muted)}.status-dot.pending{background:var(--cy-warning)}.tag{display:inline-block;padding:2px 10px;border-radius:10px;font-size:11px;background:#0000000f;color:var(--cy-text-muted)}.tag.ai_active{background:#4f46e51f;color:#4f46e5}.tag.pending_transfer{background:#f59e0b26;color:#d97706}.tag.human_active{background:#22c55e26;color:#16a34a}.tag.closed{background:#00000014;color:var(--cy-text-muted)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{background:#00000026;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#00000040}.console-layout{display:grid;grid-template-columns:280px 1fr 320px;height:100vh;gap:1px;background:var(--cy-border)}@media (max-width: 1100px){.console-layout{grid-template-columns:240px 1fr}.visitor-pane{display:none}}@media (max-width: 720px){.console-layout{grid-template-columns:1fr}.visitor-pane{display:none}}.admin-shell{display:flex;height:100vh;overflow:hidden;background:var(--cy-bg)}.side-rail{flex:0 0 216px;width:216px;height:100vh;display:flex;flex-direction:column;padding:16px 12px;gap:6px;background:var(--cy-glass-strong);backdrop-filter:blur(18px) saturate(180%);-webkit-backdrop-filter:blur(18px) saturate(180%);border-right:1px solid var(--cy-border)}.rail-brand{display:flex;align-items:center;gap:10px;padding:6px 8px 16px}.rail-logo{width:32px;height:32px;flex:0 0 32px;display:flex;align-items:center;justify-content:center;border-radius:10px;background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff;font-weight:700;font-size:16px}.rail-brand-text{font-size:15px;font-weight:600;letter-spacing:.3px}.rail-menu{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px;flex:1;overflow-y:auto}.rail-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:16px;color:var(--cy-text-muted);text-decoration:none;font-size:14px;transition:all .15s ease}.rail-item:hover{background:rgba(var(--cy-primary-rgb),.08);color:var(--cy-text)}.rail-item.active{background:linear-gradient(135deg,rgba(var(--cy-primary-rgb),.16),#7c3aed29);color:var(--cy-primary);font-weight:600}.rail-icon{width:18px;height:18px;flex:0 0 18px}.rail-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rail-footer{padding-top:8px;border-top:1px solid var(--cy-border);margin-top:4px}.rail-logout{width:100%;display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:16px;background:transparent;color:var(--cy-text-muted);font-size:14px;transition:all .15s ease;text-align:left}.rail-logout:hover{background:#ef44441f;color:#b91c1c}.admin-body{flex:1;min-width:0;height:100vh;overflow:hidden}@media (max-width: 900px){.side-rail{flex-basis:64px;width:64px;padding:16px 8px;align-items:center}.rail-brand-text{display:none}.rail-brand{justify-content:center;padding:6px 0 16px;cursor:pointer}.rail-item{justify-content:center;padding:9px}.rail-label{display:none}.side-rail.rail-mobile-open{flex-basis:216px!important;width:216px!important;padding:16px 12px;align-items:stretch;position:fixed;left:0;top:0;bottom:0;z-index:200;box-shadow:4px 0 24px #0000001f;animation:railSlideIn .2s ease}.side-rail.rail-mobile-open .rail-brand-text{display:inline}.side-rail.rail-mobile-open .rail-brand{justify-content:flex-start;padding:6px 8px 16px;cursor:pointer}.side-rail.rail-mobile-open .rail-item{justify-content:flex-start;padding:9px 12px}.side-rail.rail-mobile-open .rail-label{display:inline}}@keyframes railSlideIn{0%{transform:translate(-100%)}to{transform:translate(0)}}.page-pane{height:100%;overflow-y:auto;padding:28px 32px;display:flex;flex-direction:column;gap:20px}.page-header h1{margin:0 0 6px;font-size:20px;font-weight:600}.page-header 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.setting-control{min-width:0}.setting-desc{margin:5px 0 0;font-size:12px;color:var(--cy-text-muted);line-height:1.6}.rule-row{display:grid;grid-template-columns:30px 1fr 1fr auto;gap:8px;align-items:center;margin-bottom:8px}.rule-row .rule-index{font-size:12px;color:var(--cy-text-muted);text-align:center}.rule-row .rule-btns{display:flex;gap:4px}.rule-row .rule-btns button{padding:4px 8px;font-size:12px}.json-editor{display:flex;flex-direction:column;gap:6px}.json-editor .tag-row{display:flex;align-items:center;gap:6px}.json-editor .tag-row button{padding:4px 8px;font-size:12px;flex:0 0 auto}.notice{display:flex;align-items:center;gap:8px;padding:10px 14px;border-radius:12px;font-size:13px;font-weight:500;line-height:1.5;background:#f59e0b1f;border:1px solid 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.collapse-arrow.open{transform:rotate(180deg)}button.btn-sm{padding:4px 10px;font-size:12px}